Good post, Jim!
For some reason the "I forgot my password" link always seems to get overlooked. The fact is, if you forget your password... clicking the "I forgot my password" link will get you back into the site MUCH faster than if you send a support email. The only reason you should be sending support an email about a lost password is if you also do not remember the answer to your challenge question. Just remember, when you email support, it can take 24-48 hours to get a reply from us, so try your challenge QA first! And usually, we'll recommend you use the "I forgot my password" link first before resetting your password.
There is no mechanism to "lock" your account if you answer your question wrong too many times, or enter your password incorrectly too many times. So go ahead and "hack" away to see if you can remember it. When all else fails, email support.
Also, remember when creating your challenge question, make sure that what you pick to use is something only you would be able to answer.
By answering your challenge question correctly, you will be able to immediately reset your password to whatever you'd like it to be. (Emailing your password to you is only available to a handful of members that signed up in the early days of the site, before the password encryption was put in place.)
Thanks!
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-Adam Wartell
NCM Lifetime Member #1222
Founder: C3 Vette Registry
C4 Vette Registry, C6 Vette Registry
My first Vette, now owned by JB79: