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Topic: A must read on poor customer service!!!

in Forum: C3 General Discussion


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A must read on poor customer service!!!

Posted: 4/5/04 5:17pm Message 11 of 41
daveb12
Former Member
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KERNERSVILLE, NC - USA
Joined: 1/13/2004
Posts: 1355
Vette(s): 1968 L-71 convertible
I just placed an order, I've gotten where I expect the price to be higher when I buy from them, as stated earlier, they don't update their catalog, but tell me the price when I order, so no real surprises.
they can be a bit difficult, but many times have the parts that no one else has.


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A must read on poor customer service!!!

Posted: 4/5/04 7:37pm Message 12 of 41
Mavrick331
Former Member
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San Antonio, TX - USA
Joined: 9/8/2003
Posts: 117
Vette(s): 1973 Corvette Roadster Elkhart Green, 300hp 4-spd // 2003 Millinium Yellow Coupe
While I, like many here would gladly pay more for a quality or rare part, there is just no call to treat customers that way, I'll gladly take my business elsewhere.

I did find my part at Corvette steering column services in South Carolina, and had it overnighted..........hassle free

Rick |saluteflag|


A must read on poor customer service!!!

Posted: 4/6/04 1:35pm Message 13 of 41
apple76
Former Member
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GREENSBURG, PA - USA
Joined: 12/4/2001
Posts: 259
Vette(s): 1976 L48 RoadDemon carb, Weiand intake, 3:36 gears, DUALS.
I get all of my parts from a small company here in Western Pa. Never had any problems with them.
'www.corvettedept.com'


A must read on poor customer service!!!

Posted: 4/7/04 7:53pm Message 14 of 41
C3RVETTE
Former Member
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Anacortes, WA - USA
Joined: 12/16/2002
Posts: 1293
Vette(s): 1979 Red #72 C3 Corvette,T-350,Black interior,air,tilt/tele,K&N.And a 1978 Olds Cutlass 350/350,auto,air,2-dr.,buckets
I get all of my parts from a small company here in Western Pa. Never had any problems with them.
'www.corvettedept.com'

____________________________________
----------------------------
jk
white 76 L48
Demon carb
Action Plus intake
3.36 gears
DUALS
I thought I'd try your link.Didnt get anywhere.


Jon,-Majestic Glass Corvette Club-....Red #72,blk.interior,1979 C3 Corvette-TH350,Weiand,Holley,glass tops,Pioneer,3.55's,K&N,Dynomax,Flowmaster 40's,Energy Suspension,Spicer,VB&P(pics soon); 1978 Olds Cutlass Supreme 350/350,Dk. Blue 2-door Coupe-Hotchkis,PST,K&N,XM...'99 Mitsubishi Galant GTZ V6,black/grey leather,intake,strut bars,tint... |IMG|http://www.msnusers.com/cutlasscorvetteworkinprogress/shoebox.msnw?action=ShowPhoto&PhotoID=63|/IMG|

A must read on poor customer service!!!

Posted: 4/8/04 9:33am Message 15 of 41
Profile Pic
Norsky
Lifetime MemberLifetime Member
Moderator
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Burke, VT - USA
Joined: 1/23/2002
Posts: 7315
Vette(s):
SOLD - "The Toy" - '70 Convertible
SOLD - "The Beast" - '90 ZR-1 (#682)
SOLD - "Betty" - '28 Ford Model A Tudor
SOLD - "BLKBRRD" - '78 Pontiac Trans Am
"BLUBYU" - '04 Coupe
Clickable link from above: http://www.corvettedept.com

It worked fine for me.

____________________________________

Jim O.
Save the Wave...!!! |wavey|


Jim Olson 

"The Toys"...!!!  Save the Wave!

Where I've been in a Corvette...!!!

A must read on poor customer service!!!

Posted: 4/8/04 9:42am Message 16 of 41
C3RVETTE
Former Member
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Anacortes, WA - USA
Joined: 12/16/2002
Posts: 1293
Vette(s): 1979 Red #72 C3 Corvette,T-350,Black interior,air,tilt/tele,K&N.And a 1978 Olds Cutlass 350/350,auto,air,2-dr.,buckets
Thanks,I got it now. |biggrin|


Jon,-Majestic Glass Corvette Club-....Red #72,blk.interior,1979 C3 Corvette-TH350,Weiand,Holley,glass tops,Pioneer,3.55's,K&N,Dynomax,Flowmaster 40's,Energy Suspension,Spicer,VB&P(pics soon); 1978 Olds Cutlass Supreme 350/350,Dk. Blue 2-door Coupe-Hotchkis,PST,K&N,XM...'99 Mitsubishi Galant GTZ V6,black/grey leather,intake,strut bars,tint... |IMG|http://www.msnusers.com/cutlasscorvetteworkinprogress/shoebox.msnw?action=ShowPhoto&PhotoID=63|/IMG|

A must read on poor customer service!!!

Posted: 4/10/04 9:07pm Message 17 of 41
Optics&Flares
Former Member
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Joined: 8/3/2003
Posts: 46
Vette(s): 1971 coupe Warbonnet yellow/black vinyl. 350 automatic
Yes, the guy seems to have good stuff, and may know what he's talking about, but he could do without the attitude. I get a kick out of his blabbing about how they do this, that and the other thing to keep prices down, but it appears that his prices are right up there with everybody elses. Does this company think that, after reading all the "rules", anyone would look forward to dealing with them? Don't they realize what a turn-off this is?


A must read on poor customer service!!!

Posted: 4/16/04 4:03pm Message 18 of 41
Mavrick331
Former Member
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San Antonio, TX - USA
Joined: 9/8/2003
Posts: 117
Vette(s): 1973 Corvette Roadster Elkhart Green, 300hp 4-spd // 2003 Millinium Yellow Coupe
They do need to work a little on thier marketing skills.

Rick |biggrin|


A must read on poor customer service!!!

Posted: 4/16/04 4:18pm Message 19 of 41
C3RVETTE
Former Member
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Anacortes, WA - USA
Joined: 12/16/2002
Posts: 1293
Vette(s): 1979 Red #72 C3 Corvette,T-350,Black interior,air,tilt/tele,K&N.And a 1978 Olds Cutlass 350/350,auto,air,2-dr.,buckets
Ive got another one for ya! I may have said this before,but...Do Not Buy From VANACOR fiberglass!! I bought two hoods,one for me,& one for a freind.They supposedly had a money back guarantee.But when I got the hoods,& the body shop where I had them dropped off at said it would take 10+ hrs just to make them straight enough to start the fitting process,I called them & told them I wanted to send them back.After they went off on me about this & that,& that they would have to sell them to see if there were further complaints,or they would charge me a 15% restocking fee!I already had to pay return shipping.The shipping to me was quoted as $97,when I got delivery,the bill stated $115...when I sent it back the bill they sent the body shop,instead of me was $192.PLUS they went ahead & took the 15% out anyway,when I finally got a greatly diminished refund about 3 weeks later after all the deductions! |cussing|


Jon,-Majestic Glass Corvette Club-....Red #72,blk.interior,1979 C3 Corvette-TH350,Weiand,Holley,glass tops,Pioneer,3.55's,K&N,Dynomax,Flowmaster 40's,Energy Suspension,Spicer,VB&P(pics soon); 1978 Olds Cutlass Supreme 350/350,Dk. Blue 2-door Coupe-Hotchkis,PST,K&N,XM...'99 Mitsubishi Galant GTZ V6,black/grey leather,intake,strut bars,tint... |IMG|http://www.msnusers.com/cutlasscorvetteworkinprogress/shoebox.msnw?action=ShowPhoto&PhotoID=63|/IMG|

A must read on poor customer service!!!

Posted: 4/20/04 7:57pm Message 20 of 41
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Adam Wartell
Lifetime MemberLifetime Member
C3VR Founder
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Eagleville, PA - USA
Joined: 11/1/2001
Posts: 18595
Vette(s): Used to own a 1979 Corvette now owned by JB79
I always go for good customer service over price!

It sounds like there are a bunch of people above saying bad things about Doc. And even those that have sucessfully ordered from him, seems to say they had to "play by the rules".... there should be no rules!! If he keeps mis-treating people, he'll eventually fold or improve his service.

In the meantime, I don't think I'll be buying from him.

On the bright side, I'll agree with the comments of Bair's Corvettes in PA. They offer FANTASTIC customer service! Also, they happen to be a sponsor of C3VR... and have been since almost day 1. If you call them and mention C3VR, you'll get a discount only offered to C3VR members. They are also a Corvette repair shop... so if you need help determining what part you need to fix a problem, they'll put you in touch with one of their techs to help you out!

You can reach Bair's Corvettes at:
Their Website
Order Line: 800-421-9644
Information: 814-683-4223
24 Hour FAX: 814-683-5200
Email: sales@bairs.com

Although their 800 line is for Orders only, I'm sure they will not yell at you if you used it to ask a question!


-Adam Wartell
NCM Lifetime Member #1222
Founder: C3 Vette Registry 
C4 Vette Registry, C6 Vette Registry

My first Vette, now owned by JB79:

in Forum: C3 General Discussion


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