Rick

Try this fellow. He is in british Columbia and owns a yard with 200 vettes that he's wrecking. I bought a tach for my '76 and I received a note in the package.

"Ken, make sure you do not have a ground in the tach curcuit, or you will blow the new curcuit board. Thanks, Fred".

His prices are reasonable and you pay Canadian dollars, so you US folks will save about 25%. Check out his sight.

http://www.specialtyholdingsltd.com/

good luck with finding your parts.

Ken

Thanks,

I'll bookmrk that site, I found the part from the web in S. Carolina. Steering column services.

Rick

I've done business with Dr. as well. Everything went smoothly for me & I expected the prices to be higher than they were in the catalog. The person that I spoke with was very knowledgeable but not very polite. But they had what I needed & the quality of the parts was very good.

The Doc posts every great now & then on corvetteforum.com if you ever feel like reading his posts which are very strange to say the least I encourage you to look him up.

I've also done business with steering column services in SC & it is a great company.

Rick

First and formost i am glad you posted this, i cannot believe so many people are willng to accept bad service and put up with being over charged, his prices may well be in line with others but he is not honest enough to show them, therby tricking you into buying from him.

I am new to the Corvette scene so i am researching where to get parts and i certainly would never use him, there are plenty of people supplying parts, so i am sure he will not be missed when he goes out of business.

Adam, if you are reading this is it possible to set up a section on the list where people can go and see and vote who gets a good rating and who gets bad, of course that assumes you won't get sued for telling the truth, besides it not just your opinion its the whole C3 register.

Just a thought.

By the way guys and girls great list i love it.


Gary

I received this email from Dr. Rebuild today. He asked that I post it in response to this thread, so I am posting it for your review.

Subject: Paying for chat room free speech Date: Wed, 17 Nov 2004 05:15:31 +0000 From: Dr. Rebuild To: Adam Mr. Wartell Would you please post the following message in C3 General Dicussion. I am averse to paying $9.98 to defend my business reputation. Sincerely, Geoffrey Coenen TITLE: Beating a Profane Dead Horse Gentlemen and the few Ladies present: Recently a fellow in this chat room claimed that he "hated to beat a dead horse again". https://www.c3vr.com/vrforums/message_go.asp?MID=51319 He was referring to another message he has actually initiated some months earlier. I only became aware of his contributions a few days ago and could not read that earlier April 2004 message, as I did not pay an access fee. I tried to obtain a copy of that message, but also was not successfully. Instead I received a lecture from the web site contact information source listed with Network Solutions. Then, I re-registered as DocRebuild 3rd and was finally able to access that message and will now respond. On Friday April 2, 2004 Mr. Grosso called our 800 line to order one single part. Factually he ordered, however nothing was ever shipped, because I would not change our published Company Policy specifically for him and after he decided to use profanity all opportunity ended for any exchange whatsoever. When Mr. Grosso called, he directed our salesgirl Brenda to ship the order via Air. She informed him that was not possible because we DO NOT Ship Air on the INITIAL ORDER from any NEW CUSTOMER. However, Brenda being the shy, non-confrontational girl that she is said that she would check when pressed by Mr. Grosso. Credit card fraud is costly, but generally only to the selling merchant. The credit card clearing houses and the associated banks indemnify the valid card owners, and themselves. They do not bear any burden. The mail order merchant looses the merchandise, and even has to pay for the shipping and insurance on a fraudulent sale. I realize some may consider that unfair, however we do not have any monopoly on any obsolete Corvette parts. There are many unfair things in life, however not being able to place an initial order via Air delivery at Dr. Rebuild is hardly a dreadful story of suffering and abuse, no matter how that cheese is cut. It stinks and is rather petty and truly needs much embellishment to arise to the level of a chit chat newsroom event worthy of any consideration. Therefore, let's add the catch all phrase: poor customer service and add rude to elevate this to an event worthy of a full investigation. When Brenda checked for Mr. Grosso, she unfortunately misunderstood that answer. In any event, the warehouse closed at 6:30 PM and my wife brought home the usual daily upload of that Friday's activities and then I noticed that scheduled Air shipment. I informed her, that since that order would not be shipped via Air, I would attempt to contact Mr. Grosso that very same evening to provide him a viable alternative before Saturday morning. I did not want to deceive or mislead him in any manner. I explained that due to credit card fraud we would not ship via Air on any initial order to anyone, and unfortunately he was given the wrong information on the phone when seeking an exception. Our pulp catalogs and internet catalogs have clearly acknowledged that same policy for years, if not a decade or more. Mr. Grosso apparently though that by arguing he could challenge that policy. Two or three times I offered him to ship via ground and jump his order to the top of the pile for the very next ship cycle. I wanted to provide him with the factual knowledge that no part would arrive via Air in two days and thus provide him an alternative plan or source. Regretfully, he wanted to merely continue arguing and even wanted to speak to a higher authority. I explained, Sir, I am the owner, and I regret that your were misinformed a few hours earlier, however due to credit card fraud we don't ship Air on any initial order and that has been our policy for years. I gave him a choice that he could accept ground delivery or we would not ship and there certainly would be no charge to the credit card. My patience wearing thin, three times, I asked him for his choice and he responded to me "GO F### YOURSELF". At that point I merely hung up the phone and recorded those exact comments along with the other information that he had already provided. However, nobody here ever raised their voice, lied, cheated or cursed him in any manner. I did my best to alert him that we would not be changing the stated Company Policy simply for him. There is no manner in which anyone can use profanity to me or any of my employees and expect to be shipped anything, ever, no matter how much or how little money is waved at them. Our company policy is clear, concise, fair and even available on the internet for anyone's perusal. We follow those parameters. There are no sneaky surprises or unusual terms or exorbitant fees. Poor customer service should not be confused with publishing a Company Policy and then following that same policy and applying it equally. None of the parameters are exhaustive, or even as short term as the CompUSA policy for returns, exchanges or guarantee. Purchasing a printer recently, I noticed we even had longer terms. However we cannot match Wal-Mart's, but one can shop at hundreds of those merchants and few of their parts fit my fleet. Geoffrey Coenen Dr. Retired PS Mr. Wartell actually chastised my business and stated we should have no rules. I assume by rules, he was referring to a company policy. QUOTE: "there should be no rules!! If he keeps mis-treating people, he'll eventually fold or improve his service." Apparently you must be exempted from that premise, since there are plenty or rules and regulation on this venue. Most sincerely, I will stack my contributions, longevity and business acumen up against yours any day of the week. Not bragging, but factually if I closed the doors tomorrow, you would not approach my level of success until at least the year 2028. That would provide you with an equivalent run of 26 years full time. However if as I suspect, you are merely a part time custodian, then you can add my prior seven years of part time stewardship, when the 1968-1982 models were actually still new cars and not yet even considered as C3's. If that be the case, you'll have to reach the year 2035 to come even close. Time will determine if your commodity is as viable or valuable enough to continue for three decades. Therefore, I'll reciprocate and give you some free advice based upon my experience and the intrinsic value of your inventory: "Don't quit your day job." PPS Bob Griffiths: since you express such extensive knowledge of the decline or absence of customer service over the last 10 years- perhaps you could provide the data on your last order. Even the number of orders and total value of same would be helpful in determining your factual credibility. If you need help, we have records encompassing the period you discuss and even prior to that decade for which you claim such extensive first hand experience.

|UPDATED|11/17/2004 10:45:46 AM (AZT)|/UPDATED|

I may have considered trying to deal with Dr. Rebuild at some time in the future.

After reading his reply, I would find myself very hard pressed to ever do anything with him or his company. It is not others, but his own words that lead me to this conclusion.

Very sad.

Thanks Adam

I just send Mr. Coenan (Dr. Rebuild) a personal reply since he mentioned me persoanlly..I felt owed him that much...

I really do not think I claimed "Extensive Knowledge" on what I called a decline in Customer service in my posts in the C3 General Discussion forum.

I gave him permission to post my reply to the forum for everyone to see...My major complain has been rude personal.... I did mention I had very few other problems
and none involved the parts he sold... The man deserves the right to defend his company and I definately will
continue using them...

Bob Griffiths

To Doc Rebuild,

I too am involved in a business where Credit Card Fraud is becoming an ever increasing problem. That’s why we rarely accept any form of credit card and we too limit those orders to only 2 day shipment no next day on replacement parts. I applaud you for sticking to your guns and keeping your policies intact. Policies are what keep America running smoothly, without them our world would be chaotic.

I also want to say that I believe everyone at some time or another have been turned off, torqued off, or pissed on trying to do business with any business. Personalities clash and some people just don't get it, no matter how many times you try to explain it to them. I too have run across people that have heads made out of titanium that have no ears. As Chris Rock put so well in the movie Rush Hour, "do you understand the words comin' out of my Mouth?"

I was not aware of this tread, but I can also tell you that being a member of this site for nearly two years, I have seen maybe two posts (this one being a third)that said they had received bad service from a company selling C3 parts. It’s not the nature of our members to bash suppliers. Posts like this are short lived and while a few may chime in, the majority choose not be involved in the post, because it’s a one sided view of he said, he said. More so our members just want to know what type of people they will be doing business with.

Defending Adam:
I see in your email to him the comment about "paying for Free Speech." C3VR members are not paying for free speech. We are paying to keep our passion for C3's alive in a community where we can all gather and share a common interest. About a year ago Adam had a bridge he needed to cross to keep this site open due to the increasing costs for Bandwidth and server space. A majority of the members decided we needed this to be our home and make this the website on the internet the place to be if you love C3's. While we lost a majority of our members due to the fee (and we welcome any of them to come back) we found it got rid of the garbage and BS you find on other similar sites of general corvette interest. What you now have is a smaller group of hardcore enthusiasts. Some of them probably past or future customers of yours. You can bet that charging less then 83 cents a month that Adam is not in this to get rich. Maybe someday our site will be able to bring on enough advertisers and sponsors to lift the Fee.

On another not I am amazed at the passion you show to defend your company for a single customer that was only going to order one part and then backed out of the sale. In my own opinion most of these posts have little or no influence on the majority and their purchases. Sometimes it’s best to let the DEAD HORSE LIE and walk around it.

Some may think this is politically correct, but I personally (not speaking for everyone here on C3VR), hope you will come back to the C3VR site as much as possible and join in on the forum topics. I think you will find everyone to be very passionate about the C3 hobby and I'm sure your knowledge of C3 Corvettes will be very helpful in supporting our members with their projects.

I agree with his policy on the shipping in my business we have a high rate of problems with credit cards. We usually do get our money but it costs nearly as much labor to collect as it would to write it off.

I have had miserable service from some vendors on one occasion and great service on another. I know from personal experience how hard it can be to find decent employees. I also know that there are some customers that are unruly one day and reasonable the next. Ive done it and I'm sure most of us have.

I have stated on more than one occasion that I got quality parts, service, and support from Dr. Rebuild and I stand buy that. Ive had horrible experiences with Eckler's, many of you have had great ones.

I will continue to use Dr Rebuilds catalog when searching for parts. I still use Ecklers and have bought from them since the bad experiences without problem.

I tend to judge a vendor on the QUALITY of their product rather than whether there were a few snags in the order. Mistakes do happen. As much as we wish every experience was great they will not be. I have no reservations about the quality of Doc Rebuild's products.

Doc Rebuild has been the prominent supplier for mine, I've found they cross check the part being ordered against the car being restored and will tell you very quickly if you've made a wrong selection. I'll continue to use the "DOC".