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Topic: Question on Ecklers return policy

in Forum: C3 General Discussion


Question on Ecklers return policy

Posted: 1/25/05 4:34pm Message 1 of 6
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Savannah, GA - USA
Joined: 1/20/2005
Posts: 936
Vette(s): 1982CE,32,000 and counting. (fast!!) 1981 Vette, black on black. ZZ4 (quick!!)
I ordered some floor mats from them and I know they were sent to me by ACC.I ordered Dark brown so they would contrast with my collector edition color carpet.I made sure I told them DARK brown.Well they sent me what looks like doeskin.Have any of you delt with a return from Ecklers.I didn't even get an invoice or packing slip. |headscratch|


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Question on Ecklers return policy

Posted: 1/25/05 6:51pm Message 2 of 6
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Sterling Heights, MI - USA
Joined: 11/13/2003
Posts: 110
Vette(s): 1982 Collector Edition, color is silver/beige.
I've placed a couple of orders with them and got the parts I ordered with a detailed shipping invoice and return instructions included.


Mike

Question on Ecklers return policy

Posted: 1/25/05 7:40pm Message 3 of 6
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Duncanville, TX - USA
Joined: 11/8/2003
Posts: 20229
Vette(s): #1-1974 L-48 4spd Cp Med Red Metallic/Black deluxe int w/AC/tilt/tele./p/w-p/b/ Am-Fm/map light National/Regional/Chapter NCRS "Top Flight" #2-1985 Bright Red/Carmine Cp.L-98/auto Member: NCRS, NCRS Texas, Corvette Legends of Texas
Call Ecklers and have them fix it. If it was drop-shipped from ACC.,you should get an invoice from ECK. in the mail. They will fix it, just have to give 'em a chance and some time. Hang in there! |thumb| |thumb| |wavey|


Joel Adams
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Question on Ecklers return policy

Posted: 1/25/05 9:06pm Message 4 of 6
Former Member
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Joined: 12/16/2003
Posts: 630
I agree. You need to contact them and get a return authorization. If they messed up, they might even send a UPS call tag and pick up the shipping costs.


Question on Ecklers return policy

Posted: 1/26/05 9:33am Message 5 of 6
Former Member
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Savannah, GA - USA
Joined: 1/20/2005
Posts: 936
Vette(s): 1982CE,32,000 and counting. (fast!!) 1981 Vette, black on black. ZZ4 (quick!!)
I called first thing this morning and they squared me away. |thumb|


Question on Ecklers return policy

Posted: 1/27/05 3:09am Message 6 of 6
Former Member
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Savannah, GA - USA
Joined: 1/20/2005
Posts: 936
Vette(s): 1982CE,32,000 and counting. (fast!!) 1981 Vette, black on black. ZZ4 (quick!!)
I did get an invoice today.They said send it ack and they will credit my shipping.Found out the problem was I want dark brown floor mats in my 82CE.Well if you order by year the darkest brown they made in 82 was doeskin.So I ordered a set of dark brown from 76-78.With stingray embrodiered on them.I want the dark brown so it will pick up the brown in the counsel.Sorry, that was my wifes idea.I think I kinda like it.


in Forum: C3 General Discussion


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