It's not often enough that we pat some one on the back for the extra effort they make.  These two made me a Summit customer for life.

Just wanted to share this with the Forum.

 

 

Speaking with customer service, he gave me the part number I was looking for (I was surprised by his knowledge) and he took care of replacing the order.  He made it really easy.

 

A week later, the site was fixed.  So not only he took care of my problem easily, but he also reported it up the chain to the website gets fixed and it was promptly done.

 

Kudo to Summit!

 

(BUT, sometimes I find the search a little bit awkward...)

 

Late last fall I ordered a set of headers for "BIGBRRD".  The carton was a bit banged up but nothing inside was damaged.  After getting the engine back in the car and the headers bolted on this spring we noticed that the left collector was canted up towards the floorpan, not straight like the right collector.  I called their tech line and the fellow I talked to said that was wrong and prepped the customer rep about getting them sent back, even though it was way past the 90 day return llimit.  They paid for the return shipping also.  While on the line I had another set sent out.  They fit the same way as the first set...!!!  Another call and they sent me a shipping label for returning that set.

 

After looking at exhaust options and not liking the ol' cast iron manifolds decided to go with a set of shorty headers.  Called Summit and they arrived ahead of schedule.  Gotta like that!