Because I was able to post this and you are able to read it means that things are back to normal.

 

 

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We wanted to provide you with some more detail surrounding the server issues that occurred earlier today.

This morning, we experienced a large Distributed Denial of Service attack (DDoS) on our main network. The attack was against the shared segment of our network and our Domain Name Servers (DNS) specifically. CrystalTech blocks this kind of malicious activity on a regular basis as our Network and Server Operations Teams are well equipped and trained to keep it from affecting the services we provide. However, this was a large scale and targeted DDoS attack on our DNS which caused the 3 – 4 hour window of intermittent availability you may have experienced.

Given the scope of this issue, it was resolved as efficiently as possible. Our Server and Network teams reduced traffic into our network by blocking thousands of offending IP addresses which were causing websites, email and shared databases to become unavailable. Then, traffic to our DNS servers was rerouted to mitigate the attack and to reduce any further activity.

While we take every effort to resolve network issues as quickly as possible, this was a very different and unique circumstance which required more time to resolve. While we are not satisfied with the length of time our shared network was effected, it easily could have taken longer to contain if not for the skill set of our Support, Network and Server Teams and the equipment and technology utilized within our current infrastructure.

Should you notice any further issues or discrepancies with how the service is performing, please let us know right away. Thank you for your patience while this issue was resolved, and we sincerely apologize for any inconvenience this may have caused.
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If you noticed some down time tonight...that was my fault.  D'oh!